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ANAO releases report on the administration of the Assistance for Isolated...

The Australian National Audit Office (ANAO) has released the report, Administration of the Assistance for Isolated Children Scheme (PDF 1.7MB). “The audit objective was to assess the effectiveness of...

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ANAO report on management of Smart Centres’ Centrelink telephone services...

The Australian  National Audit Office (ANAO) has released the report, Management of Smart Centres’ Centrelink telephone services (PDF 2.6MB). “The audit objective was to assess the effectiveness and...

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Digitisation and customer relations – interview with DHS CIO, Gary Sterrenberg

The Department of Human Services (DHS) Chief Information Officer (CIO) Gary Sterrenberg in an post  titled, Department of Human Services’ Gary Sterrenberg about digitalisation and customer relations,...

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DHS Secretary, Kathryn Campbell discusses service delivery reform

In a recent article published in The Mandarin titled, Kathryn Campbell: DHS service delivery reform a success, all things considered, the Secretary of the Australian Department of Human Services...

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Article interviews Australian Department of Human Services Secretary on...

An article entitled, Taking government to the people, (PDF 180kb) recently published in Citizen Today interviews departmental secretary, Kathryn Campbell about the Department of Human Services digital...

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New Australian Commonwealth Ombudsman follow-up report on DHS Centrelink...

The Australian Commonwealth Ombudsman has released the report, One year on from the Centrelink Service Delivery Report : a report on the Department of Human Services’ implementation of the Ombudsman’s...

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Former Minister for Human Services announces commencement of procurement for...

In a media release entitled, Procurement begins for new welfare ICT system, the former Minister for Human Services, Senator the Hon Marise Payne, “announced that her department is now seeking Requests...

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DHS media release discusses use of Auslan videoconferencing

The Australian Department of Human Services media release, Auslan videoconferencing a sign of the times at DHS, discusses a recent project between the department and Deaf Services Queensland designed...

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Australian Department of Human Services engages in collaboration to improve...

The Australian Department of Human Services (DHS) has issued the media release, Human Services collaborates with 26TEN to promote literacy, outlining the rollout of a program in Tasmania.

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Australian Department of Human Services establishes taskforce to target...

The Minister for Human Services, The Hon Stuart Robert MP has issued the media release, Taskforce Integrity zeroes in on welfare fraud, which discusses the establishment of a new taskforce designed to...

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ANAO report released on Disability Support Pension

The Australian National Audit Office (ANAO) has released the report, Qualifying for the Disability Support Pension (PDF 2.3MB). The audit objective was to “assess the Department of Social Security...

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Australian Commonwealth Ombudsman releases report on Income Maintenance...

The Commonwealth Ombudsman has released the report, Income Maintenance Periods and Special Benefits (PDF 490kb). The report examined the “administration of Income Maintenance Periods and Special...

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ANAO report released on the administration of the Financial Information Service

The Australian National Audit Office (ANAO) has released the report, Administration of the Financial Information Service (PDF 1.8MB). The objective of the audit was to, “assess the effectiveness of the...

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